My account is locked, why?

Here are a few reasons why your account may be locked:

  • You haven't been approved yet. Olam Spices reviews all created accounts to verify they are an actual business and registered in the United States. It takes about 5 hours to approve valid businesses. If it has been longer than 5 business hours and you have not received an email from Olam, please contact Olam Spices Customer Support.
  • You forgot your password and are locked out due to multiple incorrect attempts. If you believe this is the case, please contact Olam Spices Customer Support to unlock your account. Contact Email olamspices-customersupport@olamnet.com

  • What is lead time?

    Lead Time is the time it takes for Olam to prep and process your order. This typically ranges from 3 to 15 days depending on the product's packaging and treatment. You will find this on every product page listed as 'Ships In' or 'Lead Time'


    What is ship/pick up date?

    Ship/ Pick up date is the day your order ships! If you are picking up your order, please be sure to schedule an appointment at the warehouse at least 24 hours in advance. You can find contact information here


    Why order online?

  • Olamspices.com makes ordering your Olam products simple and seamless. Simply sign up, shop and save!
  • We provide transparency into our pricing, inventory, and the full product portfolio
  • Lastly, orders placed on the portal allow convenient access to all shipment specific documents, plant certifications needed for audits, product specifications and regular order status updates.
  • Be sure to create an account to access all Olam has to offer!

    How do I sign up to be a customer?

    Olam has a New Customer Registration form located online. Simply fill out the form and submit! Olam will review the information and your account will be approved within 5 business hours.

    If you are a current Olam customer, please reach out to your Customer Service Representative to unlock all the benefits of the customer portal.


    I need product certifications

  • Olam now allows customers to access certifications through the website at your convenience. Check out our certifications here
  • Can't find what you are looking for, please contact your Customer Service Representative, their information can be found in the top right corner of your "My Account" section or email OlamSpices-contact@olamnet.com
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    I want to make a change to my order. What next?

    If you would like to make a change to your order please contact your assigned Customer Service Representative (this information can be found under "My Account") or email OlamSpices-contact@olamnet.com. We are more than happy to try and accommodate any changes required.


    I did not get my shipment specific documents?

    Your order specific documents can be found in the on your "Dashboard" under "Order History". The documents will be visible as they become available. Please note the documents will NOT be visible in most cases, until the product has shipped or lead time (processing time) is completed.


    I have additional product specification questions?

    If you have additional questions about a product, please contact us OlamSpices-contact@olamnet.com


    I received a damaged product. What now?

    Please refer to our limited warranty and claim policy, to determine if this is relevant to your product issue. If you should need to file a claim, please contact Olam Spices at OlamSpices-CustomerSupport@olamnet.com

    Buyer shall inspect Products sold hereunder immediately upon receipt of the same at Buyer's facility. Products, once accepted, may not be returned without prior written approval by Seller and, if Seller provides such approval Buyer agrees to pay a restocking charge of twenty-five percent (25%) of the invoice price for the returned Products and return shipping fees are for the account of the Buyer. Acceptance by Buyer of any Products shall constitute a waiver by Buyer of any claim for damages on account of any delay in delivery of such Products. If the Agreement requires or authorizes the delivery of Products in separate lots to be separately accepted by Buyer, Buyer may only refuse such portion of such lot or shipment that fails to comply with the requirements of the Agreement.

    UNLESS WRITTEN NOTICE OF REJECTION, SPECIFYING THE GROUNDS THEREFORE, IS RECEIVED BY SELLER WITHIN TEN (10) DAYS FROM THE DATE OF RECEIPT OF SHIPMENT BY BUYER, SUCH PRODUCTS SHALL AUTOMATICALLY BE DEEMED ACCEPTED.

    Limited warranty. Seller warrants that the products sold hereunder, as of the date of shipment, shall be fit for human consumption and not in violation of any state or federal laws or regulations, and are not adulterated or misbranded within the meaning of the federal food, drug and cosmetic act, nor are they goods which may not, under the provisions of that act, be introduced into interstate commerce. Seller further warrants that the products sold and delivered hereunder will conform to the description set forth in the specifications. Seller makes no other warranty, either express or implied, with respect to the products described herein, and expressly disclaims all warranties of merchantability or fitness for any particular purpose. Seller shall not be liable for any loss or damage directly or Indirectly arising from purchaser's purchase or use of such products or for any consequential or incidental damages arising therefrom. Seller's total liability to Purchaser for any breach of this limited warranty, or for any claim that the products delivered hereunder were defective or non-conforming, shall be limited to the invoice price of any products shown to be defective, non-conforming, or in violation of the limited warranty provided herein.

    Claims. Any action or claim for damages as a result of the receipt of defective or otherwise non-conforming products under these terms must be made by purchaser through written notice to seller within thirty (30) days following receipt of Shipment of the products by purchaser, describing the specific defect or claim alleged. Failure to provide such written notice within this time period shall be deemed a waiver and release of any such claim or right of recovery by purchaser with respect to any such defective or non-conforming products. Seller's liability for any and all damages, actions or claims arising under or in any way related to these terms, regardless of the nature of such claims, shall in no event exceed the purchase price of the particular shipment with respect to which a claim is made. In any case whatsoever, seller shall not be liable for lost profits or for incidental, exemplary, punitive, special or consequential damages.


    What is an incoterm?

    In simple terms, this is the shipping method of your order. The incoterm determines who is responsible should an issue arise within the shipment. See below for more insight on Olam's terms and conditions. If you have further questions please contact Olam Spices at OlamSpices-CustomerSupport@olamnet.com

    Delivered: FOB: Origin PPA
    - For orders with this shipping method, please send all consignee delivery instructions (if applicable) to your Customer Service Representative directly, include your PO number for reference. (Ex. Appointment required, Contact Name and Phone Number at consignee)

    When you order delivered, our transportation team will coordinate all transportation of the product. If the delivery locations require appointments, or additional information. The purchaser needs to provide the customer service representative with those details, failure to provide these details can result in late shipments, restocking fees, and/or possible other related shipment fees. For further specifics please see terms and conditions of the sale.

    Customer Pick- Up
    - For orders with this shipping method, please note pickup appointments must be scheduled at least 48 hrs. in advance and must reference Olam’s Sales Order Number which will be emailed to you in a corresponding order acknowledgement. Plant information can be found in FAQ section of “My Account”. *You cannot schedule an appointment until you have received your Order Acknowledgement with your Olam Sales Order Number

    When you order customer pick-up, the customer is responsible for scheduling an appointment at least 48 hours prior to the scheduled date. Failure to schedule an appointment may result in a storage charges, delayed pick-up, and/or other related charges that may have be incurred on the customer’s behalf.

    Shipping and Delivery

    4.1. Buyer shall provide timely shipping instructions to Seller for Seller to execute delivery as requested. Unless otherwise stated in these Terms or any other mutually executed contract between the Parties, title to the Products and risk of loss shall be defined by the freight terms as evidenced by the order documents and shipper's issued Bill of Lading. FOB - Origin shall be defined as Buyer assumes title of Products at the time the Products are placed in the hands of the carrier and FOB - Destination shall be defined as Seller retains title of the Products until Buyer receives the Products at the defined destination.

    4.2. Unless otherwise specifically stated in writing, Products will be timely shipped by any public carrier that Seller deems satisfactory. Delivery is not guaranteed to the destination, and title of the Products in transit as well as claims for shortages or damages in transit are governed by the freight terms as evidenced by the "Order Confirmation" and shipper issued "Bill of Lading." Buyer may not refuse to receive any lot or portion of Products shipped hereunder for failure of any other lot or portion of a lot to be delivered, unless such right of refusal is expressly provided for on the face hereof.

    Buyer shall inspect Products sold hereunder immediately upon receipt of the same at Buyer's facility. Products, once accepted, may not be returned without prior written approval by Seller and, if Seller provides such approval Buyer agrees to pay a restocking charge of twenty-five percent (25%) of the invoice price for the returned Products and return shipping fees are for the account of the Buyer. Acceptance by Buyer of any Products shall constitute a waiver by Buyer of any claim for damages on account of any delay in delivery of such Products. If the Agreement requires or authorizes the delivery of Products in separate lots to be separately accepted by Buyer, Buyer may only refuse such portion of such lot or shipment that fails to comply with the requirements of the Agreement.

    UNLESS WRITTEN NOTICE OF REJECTION, SPECIFYING THE GROUNDS THEREFORE, IS RECEIVED BY SELLER WITHIN TEN (10) DAYS FROM THE DATE OF RECEIPT OF SHIPMENT BY BUYER, SUCH PRODUCTS SHALL AUTOMATICALLY BE DEEMED ACCEPTED.

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    How do I schedule an appointment to pick up my order?

  • Please check your order acknowledgement to determine the location of the plant/warehouse where your order is being processed.
  • Have your Olam Sales Order Number handy. Then simply refer to the Olam Plant Locations and Contacts to get contact information for your applicable plant.
  • Please contact the relevant plant to set-up an appointment.
  • For customer pick-up (CPU), you must schedule an appointment at least 48 hours prior to the scheduled date. Failure to schedule an appointment may result in a storage charges, delayed pick-up, and/or other related charges that may have be incurred on the customer’s behalf.

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