Frequently Asked Questions

Growing Responsibly

We are committed to long-term investment in the sustainability of our global supply chain. Our goal is to reduce our consumption of natural resources and positively enrich the livelihoods of the people and communities we impact.

Product

Our expertise in our products span across the entire supply chain, from seed development to ingredient supply. Olam Spices invests in the science of our products, and our teams of expert are acknowledged leaders in their fields, impacting the entire supply chain.

Agricultural Operations

We are working with farmers around the world to share Good Agriculture Practices (GAPs) and maintain our ability to deliver the safest and best performing raw materials into our processing facilities. From introducing new farming technologies to managing pest control and developing virus-free seeds, our commitment to growers is unwavering.

Product Security and Food Integrity

With ownership or active engagement in every stage of the supply chain, our integrated involvement ensures comprehensive product security and integrity.

Customer Experience

We take your business seriously and make every effort to reduce transaction time, customer stress and operational risks.

  • The customer portal reduces transactional time for your company.
  • View live pricing, inventory, and the full product portfolio
  • Orders placed on the portal allow convenient access to all shipment specific documents, plant certifications needed for audits, product specifications and regular order status updates
  • The ability to place an order at your convenience!
  • Olam has a New Customer Registration form located online. Simply fill out the form and submit! Olam will review the information and your account will be approved within 2-4 business days.

    If you are a current Olam customer, please reach out to your Customer Service Representative to unlock all the benefits of the customer portal.


    If you would like to make a change to your order please contact your assigned Customer Service Representative (this information can be found under "My Account"). We are happy to assist in accommodating the change if possible.

    Olam now allows customers to access necessary technical documents through the website at your convenience. Simply sign in, go to "My Account" and under the documents tab you will find all technical documents necessary. If you should need additional documents, please contact your Customer Service Representative, their information can be found in the top right corner of your "My Account" section.

    Your order specific documents can be found in the "My Account" section next to the order number in question. The icon for the document will be visible and all documents are able to be accessed at any time. Please note the documents will NOT be visible in most cases, until the product has shipped or lead time is completed.

    For Inquiries about products not sold on the website, please contact OlamSpices-contact@olamnet.com

    If you have additional questions about a product, please contact your Customer Service Representative or OlamSpices-contact@olamnet.com

    Please read our limited warranty and claim policy, to determine if this is relevant to your product issue. If you should need to file a claim, please contact Olam Spices at OlamSpices-CustomerSupport@olamnet.com

    Buyer shall inspect Products sold hereunder immediately upon receipt of the same at Buyer's facility. Products, once accepted, may not be returned without prior written approval by Seller and, if Seller provides such approval Buyer agrees to pay a restocking charge of twenty-five percent (25%) of the invoice price for the returned Products and return shipping fees are for the account of the Buyer. Acceptance by Buyer of any Products shall constitute a waiver by Buyer of any claim for damages on account of any delay in delivery of such Products. If the Agreement requires or authorizes the delivery of Products in separate lots to be separately accepted by Buyer, Buyer may only refuse such portion of such lot or shipment that fails to comply with the requirements of the Agreement.

    UNLESS WRITTEN NOTICE OF REJECTION, SPECIFYING THE GROUNDS THEREFORE, IS RECEIVED BY SELLER WITHIN TEN (10) DAYS FROM THE DATE OF RECEIPT OF SHIPMENT BY BUYER, SUCH PRODUCTS SHALL AUTOMATICALLY BE DEEMED ACCEPTED.

    Limited warranty. Seller warrants that the products sold hereunder, as of the date of shipment, shall be fit for human consumption and not in violation of any state or federal laws or regulations, and are not adulterated or misbranded within the meaning of the federal food, drug and cosmetic act, nor are they goods which may not, under the provisions of that act, be introduced into interstate commerce. Seller further warrants that the products sold and delivered hereunder will conform to the description set forth in the specifications. Seller makes no other warranty, either express or implied, with respect to the products described herein, and expressly disclaims all warranties of merchantability or fitness for any particular purpose. Seller shall not be liable for any loss or damage directly or Indirectly arising from purchaser's purchase or use of such products or for any consequential or incidental damages arising therefrom. Seller's total liability to Purchaser for any breach of this limited warranty, or for any claim that the products delivered hereunder were defective or non-conforming, shall be limited to the invoice price of any products shown to be defective, non-conforming, or in violation of the limited warranty provided herein.

    Claims. Any action or claim for damages as a result of the receipt of defective or otherwise non-conforming products under these terms must be made by purchaser through written notice to seller within thirty (30) days following receipt of Shipment of the products by purchaser, describing the specific defect or claim alleged. Failure to provide such written notice within this time period shall be deemed a waiver and release of any such claim or right of recovery by purchaser with respect to any such defective or non-conforming products. Seller's liability for any and all damages, actions or claims arising under or in any way related to these terms, regardless of the nature of such claims, shall in no event exceed the purchase price of the particular shipment with respect to which a claim is made. In any case whatsoever, seller shall not be liable for lost profits or for incidental, exemplary, punitive, special or consequential damages.

    Delivered: FOB: Origin PPA
    - For orders with this incoterm, please send all consignee delivery instructions (if applicable) to your Customer Service Representative directly, include your PO number for reference. (Ex. Appointment required, Contact Name and Phone Number at consignee)

    When you order delivered, our transportation team will coordinate all transportation of the product. If the delivery locations require appointments, or additional information. The purchaser needs to provide the customer service representative with those details, failure to provide these details can result in late shipments, restocking fees, and/or possible other related shipment fees. For further specifics please see terms and conditions of the sale.

    Shipping and Delivery

    4.1. Buyer shall provide timely shipping instructions to Seller for Seller to execute delivery as requested. Unless otherwise stated in these Terms or any other mutually executed contract between the Parties, title to the Products and risk of loss shall be defined by the freight terms as evidenced by the order documents and shipper's issued Bill of Lading. FOB - Origin shall be defined as Buyer assumes title of Products at the time the Products are placed in the hands of the carrier and FOB - Destination shall be defined as Seller retains title of the Products until Buyer receives the Products at the defined destination.

    4.2. Unless otherwise specifically stated in writing, Products will be timely shipped by any public carrier that Seller deems satisfactory. Delivery is not guaranteed to the destination, and title of the Products in transit as well as claims for shortages or damages in transit are governed by the freight terms as evidenced by the "Order Confirmation" and shipper issued "Bill of Lading." Buyer may not refuse to receive any lot or portion of Products shipped hereunder for failure of any other lot or portion of a lot to be delivered, unless such right of refusal is expressly provided for on the face hereof.

    Buyer shall inspect Products sold hereunder immediately upon receipt of the same at Buyer's facility. Products, once accepted, may not be returned without prior written approval by Seller and, if Seller provides such approval Buyer agrees to pay a restocking charge of twenty-five percent (25%) of the invoice price for the returned Products and return shipping fees are for the account of the Buyer. Acceptance by Buyer of any Products shall constitute a waiver by Buyer of any claim for damages on account of any delay in delivery of such Products. If the Agreement requires or authorizes the delivery of Products in separate lots to be separately accepted by Buyer, Buyer may only refuse such portion of such lot or shipment that fails to comply with the requirements of the Agreement.

    UNLESS WRITTEN NOTICE OF REJECTION, SPECIFYING THE GROUNDS THEREFORE, IS RECEIVED BY SELLER WITHIN TEN (10) DAYS FROM THE DATE OF RECEIPT OF SHIPMENT BY BUYER, SUCH PRODUCTS SHALL AUTOMATICALLY BE DEEMED ACCEPTED.

    CPU- For orders with this incoterm, please note pickup appointments must be scheduled at least 48 hrs. in advance and must reference Olam’s Sales Order Number which will be emailed to you in a corresponding order acknowledgement. Plant information can be found in FAQ section of “My Account”. *You cannot schedule an appointment until you have received your Order Acknowledgement with your Olam Sales Order Number

    When you order customer pick-up, the customer is responsible for scheduling an appointment at least 48 hours prior to the scheduled date. Failure to schedule an appointment may result in a storage charges, delayed pick-up, and/or other related charges that may have be incurred on the customer’s behalf.

  • Please check your order acknowledgement to determine the location of the plant/warehouse where your order is being processed.
  • Have your Olam Sales Order Number handy. Then simply refer to the Olam Plant Locations and Contacts to get contact information for your applicable plant.
  • Please contact the relevant plant to set-up an appointment.
  • For customer pick-up (CPU), you must schedule an appointment at least 48 hours prior to the scheduled date. Failure to schedule an appointment may result in a storage charges, delayed pick-up, and/or other related charges that may have be incurred on the customer’s behalf.