Frequently Asked Questions
Frequently Asked Questions
I need product certifications for an audit
You will find most certifications on the ' Our Certifications' page at the top of your screen.
Can't find what you are looking for, please contact us through LiveChat or email
What is my order status?
You can check your order status at any time by logging into your account, selecting 'My Account' > 'My Orders > view the order you are seeking information on and the up-to-date status will be available. If you still have questions or concerns, please contact us on LiveChat or email.
I want to make a change to my order. What next?
If you would like to make a change to your order please contact us on LiveChat or email. We are more than happy to try and accommodate any changes required.
How can I submit a supplier questionnaire?
To submit a supplier questionnaire for completion, please send the request to Shop-Sales@ofi.com
How many samples can I order?
We offer 5 free samples in a 30-day period. If you require more samples, please contact us at and we can assist!
I would like a Certificate of Analysis (COA).
ofi products are made to meet our specification (found on each product page or all can be found on the Product Specification page). Once you place an order, batch level COA’s are emailed to you at the time of shipment. If the specification does not meet your requirement please let us know! We can help find the closest available alternative that will work for your needs.
What shipping methods do you offer?
ofi is currently serving the contiguous United States. For all other shipments or information, please contact us and we would be happy to help service you through our alternative sales channels.
We offer a variety of shipping options depending on your order. We offer FedEx, Freight Less than Truckload (LTL), Freight Full Truckload (FTL), and Warehouse pick-up. You can view our rates on our 'Shipping Rate' page.
For live rates, simply add the product to your cart and the rates will be visible on the 'Cart' page.
Account Creation
Why order online?
Save time & save money! Olam offers the best quality spices at competitive prices. Order the same products on a reoccurring basis? We offer a convenient re-order feature to save you time on repetitive orders. Tired of tracking down order updates from your suppliers? Get status updates delivered to your inbox every step of the way.
How do I create an account?
In the top right corner, click 'Create an Account'. Account creation takes about 2 minutes. Olam Spices is business-to-business (B2B) only. Please be prepared to provide a Tax ID and show proof that you are authorized to purchase for said business or organization.
How do I delete my account?
Please email us at Shop-customersupport@ofi.com and we can process this request.
Shipping & Pick-up
What is my order status?
You can check your order status at any time by logging into your account, selecting 'My Account' > 'My Orders > view the order you are seeking information on and the up-to-date status will be available. If you still have questions or concerns, please contact us on LiveChat or email.
What shipping methods do you offer?
ofi is currently serving the contiguous United States. For all other shipments or information, please contact us and we would be happy to help service you through our alternative sales channels.
We offer a variety of shipping options depending on your order. We offer FedEx, Freight Less than Truckload (LTL), Freight Full Truckload (FTL), and Warehouse pick-up. You can view our rates on our 'Shipping Rate' page.
For live rates, simply add the product to your cart and the rates will be visible on the 'Cart' page.
How do I pick up my order from ofi's warehouse?
If you are picking up your order, first check your order acknowledgement to determine the location of the plant/warehouse where your order is being processed. ( Your Order Acknowledgement was emailed to you 1-2 days after you placed your order). Have your Olam Sales Order Number handy. Next, simply refer to the Warehouse Contact Information to get contact information for your applicable warehouse then simply set-up an appointment for the ship date.
What are the pallet dimensions ?
Dimensions: 48" x 40"
Pallet Weight: ~40 lbs
Our pallet heights vary, depending on the product, but the average is 62".
You can find the accurate pallet dimension under the 'Shipping Information' tab on any product page.
What is lead time?
Lead Time is the time it takes for Olam to prep and process your order. This typically ranges from 2 to 15 days depending on the product's packaging and treatment. You will find this on every product page listed as 'Ships In' or 'Lead Time'
Order Information
I want to make a change to my order. What next?
If you would like to make a change to your order please contact us on LiveChat or email. We are more than happy to try and accommodate any changes required.
Why is my order status "Pending"?
If the status of your order is Pending, there are a few reasons why.
You are new to ofi! It will take up to 2 business days to confirm your business and input your order. Please send us your Tax ID or W9 as soon as possible to reduce the waiting time, email Shop-CustomerSupport@ofi.com
You may have an overdue payment with ofi. Please pay any outstanding invoices, so we can quickly release this order.
When will my order ship?
To view your ship date, select 'view details' for the applicable order and the ship date will be available above the order details. This date will only be available for orders marked 'Preparing to Ship'.
How do I return a product?
All returns are handled on a case by case basis. You have fifteen (15) days from the date of delivery to inspect and reasonably reject the Offerings, if the Offerings materially differ from the description on the Site or are otherwise materially defective. After the expiry fifteen (15) days from the date of delivery, all sales will be deemed accepted and final. If you reject the Products in accordance with the foregoing, you will give Olam a reasonable opportunity to replace the rejected Offerings prior to requesting a refund. Rejected Offerings will be disposed of or returned at Olam’s sole discretion.
What is lead time?
Lead Time is the time it takes for Olam to prep and process your order. This typically ranges from 2 to 15 days depending on the product's packaging and treatment. You will find this on every product page listed as 'Ships In' or 'Lead Time'
What size are samples?
Samples are all 8 ounces. If you require a larger sample, please contact us.
Customer Service
I want to make a change to my order. What next?
If you would like to make a change to your order please contact us on LiveChat or email. We are more than happy to try and accommodate any changes required.
How do I delete my account?
Please email us at Shop-customersupport@ofi.com and we can process this request.
How can I submit a supplier questionnaire?
To submit a supplier questionnaire for completion, please send the request to Shop-Sales@ofi.com
Certifications / Documentation
I need product certifications for an audit
You will find most certifications on the ' Our Certifications' page at the top of your screen.
Can't find what you are looking for, please contact us through LiveChat or email
I have additional product specification questions?
If you have additional questions about a product or want to learn more about Olam, please contact us through email or speak with a customer success manager through LiveChat.
How can I submit a supplier questionnaire?
To submit a supplier questionnaire for completion, please send the request to Shop-Sales@ofi.com
Where can I find a Kosher or Organic Certification?
You can find all of our documents https://shop.ofi.com/technical-documents. If you do not find what you are looking for please contact us at Shop-Sales@ofi.com
I would like a Certificate of Analysis (COA).
ofi products are made to meet our specification (found on each product page or all can be found on the Product Specification page). Once you place an order, batch level COA’s are emailed to you at the time of shipment. If the specification does not meet your requirement please let us know! We can help find the closest available alternative that will work for your needs.