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Order Information

What is lead time?

Lead Time is the time it takes for Olam to prep and process your order. This typically ranges from 2 to 15 days depending on the product's packaging and treatment. You will find this on every product page listed as 'Ships In' or 'Lead Time'

I need product certifications for an audit

You will find most certifications on the ' Our Certifications' page at the top of your screen. Can't find what you are looking for, please contact us through LiveChat or email OlamSpices-customersupport@olamnet.com

What is my order status?

You can check your order status at any time by logging into your account, selecting 'My Account' > 'My Orders > view the order you are seeking information on and the up-to-date status will be available. If you still have questions or concerns, please contact us on LiveChat or at OlamSpices-CustomerSupport@olamnet.com

I want to make a change to my order. What next?

If you would like to make a change to your order please contact us on LiveChat or email OlamSpices-customersupport@olamnet.com. We are more than happy to try and accommodate any changes required.

What payment methods do you offer?

We accept all major credit cards (Visa, MasterCard, American Express, Discover), eCheck, and Credit Key Business Credit

What is the ACH/Wire transfer process?

Our ACH/Wire Transfer details can be found here https://olamspices.com/bank-details. Please note that all wire transfers must be received before your order will be confirmed and begin processing.

I would like a Certificate of Analysis (COA).

Olam Spices products are made to meet our specification (found on each product page or all can be found https://olamspices.com/specs). Once you place an order, batch level COA’s are emailed to you at the time of shipment. If the specification does not meet your requirement please let us know! We can help find the closest available alternative that will work for your needs.

What size are samples?

Samples are all 8 ounces. If you require a larger sample, please contact us at OlamSpices-Sales@olamnet.com.

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