LTL Transit times may be extended an additional 2-days during this time. We apologize for the inconvenience.  Read more

Help Center

 

Frequently Asked Questions
I need product certifications for an audit
You will find most certifications on the ' Our Certifications' page at the top of your screen. Can't find what you are looking for, please contact us through LiveChat or email OlamSpices-customersupport@olamnet.com
What is my order status?
You can check your order status at any time by logging into your account, selecting 'My Account' > 'My Orders > view the order you are seeking information on and the up-to-date status will be available. If you still have questions or concerns, please contact us on LiveChat or at OlamSpices-CustomerSupport@olamnet.com
I want to make a change to my order. What next?
If you would like to make a change to your order please contact us on LiveChat or email OlamSpices-customersupport@olamnet.com. We are more than happy to try and accommodate any changes required.
What shipping methods do you offer?
We offer a variety of shipping options depending on your order. We offer FedEx, Freight Less than Truckload (LTL), Freight Full Truckload (FTL), and Warehouse pick-up. You can view our rates on our 'Shipping Rate' page. For live rates, simply add the product to your cart and the rates will be visible on the 'Cart' page.
How can I submit a supplier questionnaire?
To submit a supplier questionnaire for completion, please send the request to OlamSpices-CustomerSupport@olamnet.com
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Shipping
What is lead time?
Lead Time is the time it takes for Olam to prep and process your order. This typically ranges from 2 to 15 days depending on the product's packaging and treatment. You will find this on every product page listed as 'Ships In' or 'Lead Time'
How do I pick up my order from Olam's warehouse?
If you are picking up your order, please be sure to schedule an appointment at the warehouse at least 48 hours in advance and have your Olam Sales Order Number present. You can find contact information on the 'Plant & warehouse Information' page.
What shipping methods do you offer?
We offer a variety of shipping options depending on your order. We offer FedEx, Freight Less than Truckload (LTL), Freight Full Truckload (FTL), and Warehouse pick-up. You can view our rates on our 'Shipping Rate' page. For live rates, simply add the product to your cart and the rates will be visible on the 'Cart' page.
What are the pallet dimensions ?
Dimensions: 48" x 40" Pallet Weight: ~40 lbs
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Account Creation
Why order online?
Save time & save money! Olam offers the best quality spices at competitive prices. Order the same products on a reoccurring basis? We offer a convenient re-order feature to save you time on repetitive orders. Tired of tracking down order updates from your suppliers? Get status updates delivered to your inbox every step of the way.
How do I create an account?
In the top right corner, click 'Create an Account'. Account creation takes about 2 minutes.
How do I delete my account?
Please email us at olamspices-customersupport@olamnet.com and we can process this request.
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Customer Service
I want to make a change to my order. What next?
If you would like to make a change to your order please contact us on LiveChat or email OlamSpices-customersupport@olamnet.com. We are more than happy to try and accommodate any changes required.
How do I delete my account?
Please email us at olamspices-customersupport@olamnet.com and we can process this request.
How can I submit a supplier questionnaire?
To submit a supplier questionnaire for completion, please send the request to OlamSpices-CustomerSupport@olamnet.com
What is the ACH/Wire transfer process?
Our ACH/Wire Transfer details can be found here https://olamspices.com/bank-details. Please note that all wire transfers must be received before your order will be confirmed and begin processing.
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Order Information
What is lead time?
Lead Time is the time it takes for Olam to prep and process your order. This typically ranges from 2 to 15 days depending on the product's packaging and treatment. You will find this on every product page listed as 'Ships In' or 'Lead Time'
How do I pick up my order from Olam's warehouse?
If you are picking up your order, please be sure to schedule an appointment at the warehouse at least 48 hours in advance and have your Olam Sales Order Number present. You can find contact information on the 'Plant & warehouse Information' page.
I need product certifications for an audit
You will find most certifications on the ' Our Certifications' page at the top of your screen. Can't find what you are looking for, please contact us through LiveChat or email OlamSpices-customersupport@olamnet.com
What is my order status?
You can check your order status at any time by logging into your account, selecting 'My Account' > 'My Orders > view the order you are seeking information on and the up-to-date status will be available. If you still have questions or concerns, please contact us on LiveChat or at OlamSpices-CustomerSupport@olamnet.com
I want to make a change to my order. What next?
If you would like to make a change to your order please contact us on LiveChat or email OlamSpices-customersupport@olamnet.com. We are more than happy to try and accommodate any changes required.
What payment methods do you offer?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), eCheck, and Credit Key Business Credit
What is the ACH/Wire transfer process?
Our ACH/Wire Transfer details can be found here https://olamspices.com/bank-details. Please note that all wire transfers must be received before your order will be confirmed and begin processing.
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Supplier Onboarding
How can I submit a supplier questionnaire?
To submit a supplier questionnaire for completion, please send the request to OlamSpices-CustomerSupport@olamnet.com
Where can I find a Kosher or Organic Certification?
You can find all of our documents https://olamspices.com/technical-documents. If you do not find what you are looking for please contact us at OlamSpices-CustomerSupport@olamnet.com
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