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Frequently Asked Questions
I need product certifications for an audit
You will find most certifications on the ' Our Certifications' page at the top of your screen. Can't find what you are looking for, please contact us through LiveChat or email OlamSpices-customersupport@olamnet.com
What is my order status?
You can check your order status at any time by logging into your account, selecting 'My Account' > 'My Orders > view the order you are seeking information on and the up-to-date status will be available. If you still have questions or concerns, please contact us on LiveChat or at OlamSpices-CustomerSupport@olamnet.com
I want to make a change to my order. What next?
If you would like to make a change to your order please contact us on LiveChat or email OlamSpices-customersupport@olamnet.com. We are more than happy to try and accommodate any changes required.
How can I submit a supplier questionnaire?
To submit a supplier questionnaire for completion, please send the request to OlamSpices-CustomerSupport@olamnet.com
I would like a Certificate of Analysis (COA).
Olam Spices products are made to meet our specification (found on each product page or all can be found https://olamspices.com/specs). Once you place an order, batch level COA’s are emailed to you at the time of shipment. If the specification does not meet your requirement please let us know! We can help find the closest available alternative that will work for your needs.
How many samples can I order?
We offer 5 free samples in a 30-day period. If you require more samples, please contact us at OlamSpices-Sales@olamnet.com and we can assist!
What shipping methods do you offer?
We offer a variety of shipping options depending on your order. We offer FedEx, Freight Less than Truckload (LTL), Freight Full Truckload (FTL), and Warehouse pick-up. You can view our rates on our 'Shipping Rate' page. For live rates, simply add the product to your cart and the rates will be visible on the 'Cart' page.
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Shipping & Pick-up
Plant & Warehouse Contact Information
Our Spice Plants and Warehouses are located throughout the US. You can view address, email, and phone number to schedule applicable pick-ups here (https://olamspices.com/spices-warehouse-information)
What shipping methods do you offer?
We offer a variety of shipping options depending on your order. We offer FedEx, Freight Less than Truckload (LTL), Freight Full Truckload (FTL), and Warehouse pick-up. You can view our rates on our 'Shipping Rate' page. For live rates, simply add the product to your cart and the rates will be visible on the 'Cart' page.
What is lead time?
Lead Time is the time it takes for Olam to prep and process your order. This typically ranges from 2 to 15 days depending on the product's packaging and treatment. You will find this on every product page listed as 'Ships In' or 'Lead Time'
How do I pick up my order from Olam's warehouse?
If you are picking up your order, first check your order acknowledgement to determine the location of the plant/warehouse where your order is being processed. ( Your Order Acknowledgement was emailed to you 1-2 days after you placed your order). Have your Olam Sales Order Number handy. Next, simply refer to the Warehouse Contact Information to get contact information for your applicable warehouse then simply set-up an appointment for the ship date.
What are the pallet dimensions ?
Dimensions: 48" x 40" Pallet Weight: ~40 lbs Our pallet heights vary, depending on the product, but the average is 62". You can find the accurate pallet dimension under the 'Shipping Information' tab on any product page.
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Account Creation
Why order online?
Save time & save money! Olam offers the best quality spices at competitive prices. Order the same products on a reoccurring basis? We offer a convenient re-order feature to save you time on repetitive orders. Tired of tracking down order updates from your suppliers? Get status updates delivered to your inbox every step of the way.
How do I create an account?
In the top right corner, click 'Create an Account'. Account creation takes about 2 minutes. Olam Spices is business-to-business (B2B) only. Please be prepared to provide a Tax Id and show proof that you are authorized to purchase for said business or organization.
How do I delete my account?
Please email us at olamspices-customersupport@olamnet.com and we can process this request.
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Customer Service
I want to make a change to my order. What next?
If you would like to make a change to your order please contact us on LiveChat or email OlamSpices-customersupport@olamnet.com. We are more than happy to try and accommodate any changes required.
How do I delete my account?
Please email us at olamspices-customersupport@olamnet.com and we can process this request.
How can I submit a supplier questionnaire?
To submit a supplier questionnaire for completion, please send the request to OlamSpices-CustomerSupport@olamnet.com
What is the ACH/Wire transfer process?
Our ACH/Wire Transfer details can be found here https://olamspices.com/bank-details. Please note that all wire transfers must be received before your order will be confirmed and begin processing.
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Order Information
I need product certifications for an audit
You will find most certifications on the ' Our Certifications' page at the top of your screen. Can't find what you are looking for, please contact us through LiveChat or email OlamSpices-customersupport@olamnet.com
What is my order status?
You can check your order status at any time by logging into your account, selecting 'My Account' > 'My Orders > view the order you are seeking information on and the up-to-date status will be available. If you still have questions or concerns, please contact us on LiveChat or at OlamSpices-CustomerSupport@olamnet.com
I want to make a change to my order. What next?
If you would like to make a change to your order please contact us on LiveChat or email OlamSpices-customersupport@olamnet.com. We are more than happy to try and accommodate any changes required.
What payment methods do you offer?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), eCheck, and Credit Key Business Credit
What is the ACH/Wire transfer process?
Our ACH/Wire Transfer details can be found here https://olamspices.com/bank-details. Please note that all wire transfers must be received before your order will be confirmed and begin processing.
I would like a Certificate of Analysis (COA).
Olam Spices products are made to meet our specification (found on each product page or all can be found https://olamspices.com/specs). Once you place an order, batch level COA’s are emailed to you at the time of shipment. If the specification does not meet your requirement please let us know! We can help find the closest available alternative that will work for your needs.
What size are samples?
Samples are all 8 ounces. If you require a larger sample, please contact us at OlamSpices-Sales@olamnet.com.
What is lead time?
Lead Time is the time it takes for Olam to prep and process your order. This typically ranges from 2 to 15 days depending on the product's packaging and treatment. You will find this on every product page listed as 'Ships In' or 'Lead Time'
View all

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